The Sr. Manager - Ground Services position at TATA SIA Airlines Limited, located in Gurgaon, focuses on overseeing and managing all ground services operations at the headquarters level. The role involves developing and implementing strategies, policies, and procedures to ensure efficient ground-handling services across the airline’s network, as well as coordinating with internal and external stakeholders for seamless operations and excellent customer service.

Key responsibilities include developing and implementing ground services strategy, maintaining relationships with ground handling service providers, overseeing ground services operations for domestic and international locations, collaborating with internal departments, monitoring key performance indicators, providing necessary training to team members, staying updated with industry trends and regulations, managing the budget, participating in emergency response planning, and providing regular reports to senior management.

Desired skills and attributes include strong knowledge of ground handling processes, excellent leadership and team management skills, problem-solving abilities, effective communication and interpersonal skills, analytical and financial management skills, proficiency in computer software related to ground services, and flexibility to travel as required.

Candidates must have a minimum of 12-13 years of aviation experience, be a graduate from a recognized university, be at a level of Grade (2B) and above, have attained a minimum performance rating of GP3 in the last appraisal, and be confirmed in service. The position is located in Gurgaon.

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