Air Arabia PJSC (G9) in Sharjah, AE, is hiring a Service Quality Officer for the Contact Center, tasked with enhancing service delivery and sales.
Responsibilities include market research, setting quality standards, supervising team performance, and driving improvements.
Candidates should hold a Bachelor's degree in Management/Administration, have 2+ years of service quality/quality assurance experience (preferably in aviation), and be fluent in English and Arabic.
Proficiency in Microsoft Office, strong analytical skills, and the ability to train, coach, and analyze data are essential.
Apply now to contribute to enhancing service quality and achieving targets.
For more details and to apply, click here
